The towns we work in, and how a storm week is dispatched
Granite Ridge works out of one yard in Knoxville. This page is the honest edge of that: the towns we cover, the order jobs are dispatched in when everything happens at once, and what to do if you are past the last name on the list.
Where the trucks go in Louisiana
Towns marked as close-in are the ones a crew can reach and get back from inside a working day. The rest we still cover — the drive is just part of the plan.
- Baton Rouge
- Prairieville
- Denham Springs
- Gonzales
- Geismar
- Zachary
- Central
- Livingston
- Hammond
- Covington
- Mandeville
- Slidell
- New Orleans
- Metairie
- Kenner
- Lafayette
- Lake Charles
- Opelousas
- Alexandria
- St. Francisville
- Donaldsonville
- Houma
- Thibodaux
Across the state line
Coastal Mississippi gets the same sequence and the same paperwork, on a different set of claim rules — which is why it has its own page.
How the queue is ordered
After a squall line there are more open roofs than there are crews, in every town on this page. This is the order they get worked, and it is the same order whether you rang first or rang last.
| Priority | What it is | When | Why |
|---|---|---|---|
| 01 | Water coming into the house right now | Same day, including at night | A tarp stops the damage growing while everything else takes its time. |
| 02 | Roof open, nothing coming in yet | Same day or the next morning | Weather forecast decides the order — an incoming band moves you up. |
| 03 | Storm damage, dry inside | Inspection within a few working days | Photographs before the evidence weathers, so the file is complete early. |
| 04 | Repair, replacement or a quote | Booked in the ordinary run | Nothing is gained by pretending a routine job is an emergency. |
None of this is a response-time guarantee. After a named storm the limit is how many roofs a crew can cover before dark, and anybody promising you an hour on the day of the event is selling you something. What we will do is tell you where you are in the queue when you ring.
Different towns, different failures
A service area is not a radius drawn on a map. Roofs fail differently across this list, and the inspection changes with them.
- Northshore pine country. Falling limbs and puncture damage, so decking gets looked at harder than the shingles do.
- Coastal parishes and the Mississippi shore. Salt air on fasteners and flashing, and wind uplift at the eaves and ridges.
- Older Knoxville neighbourhoods. Layered roofs and shallow pitches, where a tear-off finds two roofs and a surprise.
- New subdivisions out east. Young roofs with young flashing details, where a leak is usually a boot or a valley, not the field.
Questions about coverage
My town is not on the list. Do you come out?
Ring and ask. If you are between two towns on this page the answer is usually yes; if you are three parishes past the last one, the honest answer is that somebody closer will get a tarp on your roof faster than we will, and we will say so rather than book you and hope.
How is the queue ordered after a named storm?
Active water first, then open roofs with weather coming, then documentation visits. It is not first-come-first-served, and it is not who shouted loudest — it is what is getting worse fastest.
Does distance change the price?
Travel is part of what a job costs, so a roof at the far edge of this list can price differently than one ten minutes from the yard. Whatever it comes to is on the itemised scope before you agree to anything.
Do you follow storms into other states?
No. The towns on this page are the towns we can get back to when something needs looking at again six months later, which is the whole test of whether a roofer belongs in your street.
Start at stage one.
Describe what you can see from the ground. We will tell you whether this is a tarp-tonight problem or a Tuesday problem — and we will say so either way.