The board
Every live job written up by stage, oldest first. It is the same seven stages as the menu on this site, and it is what a phone call gets checked against.
Stage 01 One address, and trucks
Where the trucks leave from
No branch network and no map full of pins. Granite Ridge runs out of one yard in Knoxville, which is also where your file sits while you are waiting on an adjuster.
NAP the details worth checking
One yard, one phone number
Same address on the contract, the invoice and the truck. It is the first thing to check about any contractor who knocks on your door after a storm.
Granite Ridge Roofing
4410 Kingston Pike
Knoxville, TN 37919
Storm line and office
(865) 555-0172
Dispatch inbox
office@graniteridgeroofing.example
Hours
Mon-Fri 9am-5pm
Dispatch where the trucks leave from
4410 Kingston Pike
Knoxville, TN 37919
The map is only fetched from Google once you ask for it.
Coming for paperwork or a material sample? Ring ahead — the desk is often on a roof.
Why not seven offices
A list of branches is not a list of crews
Plenty of roofing sites carry a map of pins. What matters after a storm is how far a loaded truck has to drive and whether the same company is still reachable in six months, so this page tells you the yard and the drive instead.
The files
Photograph sets, measurements and dates, one file per roof. When you ring, somebody opens yours rather than asking you to describe the roof again.
The yard
Tarps, straps, ladders and a dump trailer, loaded the night before a storm rather than the morning after it. Materials for a build are delivered to your house, not stored here.
The storm line
Answered outside office hours when the weather is doing something. If it is not, you get a person in the morning rather than a promise at midnight.
The towns and the queue order Contact and forms How the work is run
Straight answers
Questions about the office
Do you have an office in my town?
No. Granite Ridge Roofing works from one address in Knoxville and drives. A branch sign in a town is not the same as a crew in it, and a list of offices tells you nothing about who turns up when your roof is open.
Can I come to the yard?
For paperwork, a scope conversation or to look at material samples, yes — ring first so somebody is there and not on a roof. Mon-Fri 9am-5pm.
What if I am outside your area?
We will tell you plainly, and it is worth hearing: a roofer who cannot get back to you in six months is the wrong roofer for a claim that takes a month to close.
Start at stage one.
Describe what you can see from the ground. We will tell you whether this is a tarp-tonight problem or a Tuesday problem — and we will say so either way.