Every page on this site belongs to one stage of a storm job. Open the stage you are in.
A named storm is not a bigger version of an ordinary one. It is the same work with every roof in the region wanting it in the same week — which changes the calendar, not the job. This page is about what that actually means for your house.
In an ordinary week everyone who calls gets a slot. After landfall, open roofs with water coming in go first and everything else is scheduled behind them. We tell you which group you are in when you ring, rather than implying everybody is first.
Adjusters, crews, dumpsters, colour-matched material and a dry morning are all being asked for by several thousand houses at once. Nothing about your file is being ignored; it is behind other files that opened on the same night.
We give you the date we are holding, not the date that sounds better on the phone. If it moves, somebody rings to say so rather than simply not turning up.
After a named event, everything on a street looks similar and every roof has a tarp on it. A dated, located photograph of your opening, taken before it was covered, is what separates your roof from the general picture.
The trucks that appear the week after a hurricane and leave before winter are a known feature of this coast. Ask any contractor who turns up where their office is and how you reach them in six months — including us.
Not a decision, not an approval, not a payout, not a settlement, not a deductible. Named-storm policies vary enormously and only your carrier can read yours to you. We will not guess at it, and you should be suspicious of anybody who does.
Standing water, live lines and loose debris outrank a roof. When it is safe to walk outside, photograph the house from all four sides and photograph every ceiling inside.
What you can see, whether water is coming in, and whether the house is habitable. That is enough for us to place you in the right group and give you a real window.
Photographed first, then tarped: from the ridge, past the damage, over the eave, battened or bagged along the perimeter and strapped over the top. Nobody goes on a roof while the wind is still up.
Roof, siding, fascia, soffit, windows, fence, outbuildings and anything of yours that got wet. A named-storm file that only contains roof photographs is a file with holes in it.
Assignment, an adjuster's route, a scope, materials and a dry morning. Days three to nine are typically an adjuster's calendar; the wait after that is usually material and weather. We show both on the home page at their real length.
Tear-off, deck inspection with soft sheets photographed and priced before they are replaced, dry-in, install, magnet run. Then final photographs, the completion certificate your carrier asks for, and the written terms of what we stand behind.
As soon as the roads and the wind allow, and in the order that active water dictates. We will give you a window when you ring and we will ring you if it moves. What we will not do is promise a time we already know we cannot hold.
It makes documentation matter more, which is why we photograph the opening before covering it and why the file carries dates and locations. Beyond that, what happens with your claim is between you and your carrier — we do not predict it.
Read every line first, and never sign anything that assigns your claim benefits to a contractor at the door. A company that needs your signature this evening is telling you something about how long it plans to be here.
Because a whole region orders the same thing in the same fortnight, and colour matches run out first. We tell you which material is holding the date rather than letting the delay be a mystery.
Often, yes — heavier fastening patterns, a sealed deck, different underlayment. Those are choices with prices attached, and we put them on the estimate as separate lines so you can see exactly what you are choosing and what it costs.
Yes, along the Mississippi Gulf Coast as well. It is the same sequence with different state rules at the claim stage, which is why those two stages have separate pages on this site.
Weeks rather than months in TN sun. If your build date slips past that, we come back and refit it. Say something as soon as you see the sheet slackening or the edges lifting.
Ring it through and we will triage it on the phone — (865) 555-0172. If typing is easier, this reaches the same desk.
Describe what you can see from the ground. We will tell you whether this is a tarp-tonight problem or a Tuesday problem — and we will say so either way.
These settings are stored on this device only.
This site has not been audited against WCAG, so it does not claim a conformance level. If something here is unusable, the phone number at the top of every page reaches a person.
